Return & Refund Policy

Our Commitment

At Be On Clock, we are committed to delivering premium first copy & 7AA grade watches with exceptional craftsmanship and service. Your satisfaction is our priority. Please read our Return & Refund Policy carefully before placing your order — by purchasing from our website, you agree to the terms below.

Return Eligibility

We offer returns or exchanges only under the following conditions:

How to Request a Return

Follow these simple steps to initiate a return or exchange:

Refund Policy

Once your return is received and approved, the following applies:

• We will issue either a 100% replacement or process a full refund to your original payment method.
• Refunds for prepaid orders are credited within 5–7 business days.
• For Cash on Delivery (COD) orders, refunds are processed via UPI or bank transfer.
• Refunds will not be issued without proper proof — an unboxing video is mandatory for all claims.

Non-Returnable Items

We do not accept returns in the following cases:

• Product is used, worn, or damaged after delivery.
• Return requested after the 24-hour window.
• No unboxing video was shared.
• Orders marked as delivered but disputed after multiple days.
• Scratches, marks, or physical damage caused by the customer.

Exchange Policy

If you receive a defective, damaged, or incorrect item, we will exchange it at no additional cost.

• The product must be returned in its original packaging with all tags and links attached.
• Our courier partner will pick up the item within 1–2 working days of the complaint being approved.
• The replacement is dispatched the same day we receive the returned product.
• Total turnaround time for a replacement: 4–6 working days.